Alcohol Abuse – Service to Passengers and Crew
International Cruise Victims
These variations must also be displayed on the internet, travel documentation and prominently displayed onboard within all bars
Violators must not be promptly dismissed from the company but presented for investigation with regards to the conduct of a criminal act.
Example One cruiseline uses M1 Minor under the age of 18
M2 Person over 18 but under 21
No Code Person 21 and over
Comment: This leaves the system open to abuse, the printed code can be removed and this leaves no marking which of course is that indicator that a person is 21 and over. This is the reason they punch holes in cards. A quicker solution is to also have a M3 code printed on cards. This reduces the possible confusion a punched hole in a card creates e.g. an adult wishing to carry their card on a lanyard may punch a hole not knowing that this is a security process.
The system should be designed in such a way as it does not provide the ability to review all photographs on the system, does not permit print outs or copies of passenger or crew photographs but is linked only to the swiped bar code on the person’s onboard revenue card e.g. if a card is not swiped then the database is not accessible. The swiped action will only display that one linked photograph and no others. The photograph will only be displayed for 15 seconds and then will be blanked. This is to ensure that the system is not abused by any person intent in “trawling” the system against company policy and laws of the Port and Flag State.
Room service staff must be provided with the same verification tools and aids that all other alcohol service areas are allocated. They must also undergo the same training as bar tenders and servers.
The dining room bar service areas will be provided with fitted unit access. They will also be required to undergo the same training.
They must also be provided with the hand-held swipe identification unit to verify a person’s age.
These types of areas must display the age restrictions relevant to the location e.g. if the area sells alcohol then it is not a Disco but a Disco Bar and all relevant laws and company policy apply.
The RA must be documented and kept on file. The Captain will be provided with a copy of the RA, recommendations and a separate report, if necessary, detailing the measures to address any shortcomings.
Any parent or guardian adamant about this requirement will be reminded of the law and company policy; this might eventually lead to the parent or guardian and the child being disembarked from the vessel.
This also applies to the provision of alcohol to a minor.
Alcohol should not be considered as a complimentary restitution for bad service but another service should be offered e.g. free tour, chocolates, flowers, fruit basket etc and not a possible intoxicant.
It must be stressed that “good housekeeping” is properly practiced during these types of events and all bars in general, in order to prevent a minor from drinking from discarded glasses containing alcohol from the tables of other people.
This should include ensuring that the person is properly supervised and that the supervision is not conducted by another person under the influence of alcohol or any narcotic. This is particularly important if the person is accommodated in a balcony cabin.
It should also consider the medical dangers of intoxication, the increased
hazards to a vessel from an intoxicated person and the difficulty of handling
such a person during a safety incident or emergency.
Each bar onboard must be fitted with a highly visible CPR mask for use in emergencies. All bar staff must be trained in CPR.
There should be secondary screening of the property of any minor in an out-port when returning onboard and found in possession of alcohol. The age must be quickly verified, the parent or guardian notified and the alcohol taken into safe custody until return to the disembarkation port. The alcohol must not be passed to the parent or guardian when discovered nor returned on the last night but passed by signature to the parent or guardian on the last morning.
The secondary screening must be conducted by support personnel and not ship’s security staff. The primary screening will always be conducted by ship’s security personnel but providing other personnel to support the secondary screening will ensure that the security personnel are focused on the requirements of the ISPS, MTSA (if applicable) and Ship Security Plan.
For US itineraries the parent or guardian will be reminded of the CBP legal requirements concerning alcohol.
Risk Assessments must be conducted when a tour operator is first considered or offers a new tour. A periodic review must also be considered conducted.
This Risk Assessment must be documented and retained on file.
If “free” alcohol is provided then no minor is permitted on the tour, unless the tour is able to provide beyond any doubt that a minor may NOT obtain alcohol either knowingly or unknowingly (e.g. the tour must be to the same standards of enforcement as onboard the vessel).
These types of tours must also be accompanied by a ship’s supervisor who is not permitted to participate or drink alcohol.
This person must have radio communications with the vessel (either personal radio or using the tour operator’s equipment).
Any medical or alcohol related incident will be notified immediately to the vessel, so that any medical response can be prepared in advance.
This manpower must be properly trained, supervised and managed. They should have the authority to enforce the company’s policies with regards to intoxication and also minors involved in alcohol or narcotics related incidents.
The cruise line will be expected to step in when this is not the case and be expected to implement their policies with regards to person, persons or groups creating an unhealthy vacation environment.
Crew bars must be correctly managed and supervised.
A verification system must be in place to ensure that those crewmembers in a safety sensitive duty position do not violate the policy, contravene the law and place people in potential risk during a response to a ship’s emergency. This is critically important in the Bridge Navigation, Engine Control Room, Medical Facility and Fire Response organizations, but likely also includes Survival Craft crew, Personnel assisting a Passenger during an emergency, communications etc
The hand held age verification units discussed would also have its uses amongst the security personnel on patrol – verifying a person’s identity during an incident and, additionally, could be used on shore on those tender stations where normally a visual check of a boarding card is conducted only and the photographic check is conducted only. In these circumstances, the shore security personnel would be able to verify a person is authorized to board and increasing the ship’s security integrity.